30. Apr. 2022
Extremely disappointed. I purchased the website-in-a-day plus marketing plan from this duo, super excited to work with them as them seemed really honest, friendly and knowledgeable. We built my website on 4/13 and I was asked to give edits, which I did, in preparation for the final version to be reviewed together on 4/14 in the morning. They had to reschedule, which was fine, but I still expected that my requested edits (which included fixing my phone number to include the last digit) would be make promptly. Fast forward to multiple rescheduled meetings (Wix was down once and their power was out once), multiple messages that were not responded to (via their project organization platform and email) forcing me to have to call and leave 2 messages (including one on a Saturday) to finally receive a text saying they were out of office but would notify their team. It took so much time and energy to get ahold of them. I let them know on 4/20 that I had a marketing event over the weekend and needed the website complete for that. They acknowledged and said it would be finished. It was not finished until 4/24, again after multiple calls. I did not end up marketing because the website still did not have all of the changes made that I had asked for (I know that they did not do them because they sent me a video of my “finished” website on 4/23 that clearly STILL did not have my phone number correct). Even today, someone booked on my website and we discovered that the email message they got had the last digit of my phone number missing. I have now spent hours editing my website to create something that I am proud to share and has accurate information.
As this was my experience, I chose not to continue with the marketing package I had purchased. I emailed the owners asking for a partial refund for the website and a full refund of the marketing package. What I received in turn were lists of excuses and no acknowledgement of any wrong-doing. They considered my website “finished” when they connected it to google and to my domain name and published it. Links did not work, the landing page image was one that I hated and had asked for them to change, the patient portal link I had asked for was not there, links to schedule were not in place, and my phone number was incorrect. They considered these changes part of the 7-day warranty they offer after a website goes live. They have refused to give me a refund and updated their own website “terms” which was linked to their privacy policy only. They also sent multiple email messages that were not constructive and shamed me for saying I was going to write an honest review. They took no responsibility for any issues, wasted my time and energy and refused any sort of compensation.
Time and money lost and I still don’t have a finished product....
Antwort des Profis
Ariela agreed to our terms & then suddenly decided she wanted to change them. We delivered a free logo & a custom accessible website. If she wanted to make more changes, we were still happy to help her. She demanded more than a 50% refund after already agreeing to our terms that we don't offer refunds because we only take on so many clients & can't get that time back. Here's a backup of the site we delivered https://border7.wixsite.com/nielson-copy/...